This privacy policy explains what personal information Bloom Balloons (“we”, “us”) collects when you use this website or contact us, how we use it and your rights.
Who we are
Bloom Balloons, Penn, Wolverhampton, WV4 5AA. Email: contact@bloom-balloons.co.uk.
What we collect and why
- Enquiry form: your name, email address, phone number, event postcode, event date and message. We use these to reply to your enquiry and to provide a quote. Legal basis: taking steps to enter into a contract with you, and our legitimate interest in responding to enquiries.
- Bookings: your contact details, delivery address and payment records, used to deliver the service and keep accounting records (a legal obligation).
- Photos: we may photograph our installations for our portfolio and social media. We will always ask before sharing a photo that identifies you, your family or your home.
- Website logs: our hosting provider records standard technical data such as IP address and browser type for security.
Cookies and analytics
This website uses only essential cookies needed for it to function. If we add analytics (for example Google Analytics) we will update this policy and ask for your consent where required.
How long we keep your data
Enquiries are kept for up to 12 months; booking and invoice records are kept for 6 years as required by HMRC.
Sharing
We do not sell your data. We share it only with providers who help us run the business (for example our email and website hosting providers) and where required by law.
Your rights
You can ask to see, correct or delete the personal information we hold about you, or object to how we use it, by emailing contact@bloom-balloons.co.uk. You can also complain to the Information Commissioner’s Office at ico.org.uk.